Shipping Policy

 

At Berflow, we strive to provide a simple and reliable shipping experience. Below are the details regarding our shipping process, costs, and delivery times.

1. Shipping Destinations

We ship to customers in UK, USA & Switzerland. Please note that shipping availability may vary depending on your location.

2. Shipping Methods & Costs

We currently offer Standard Shipping for all orders:

• Standard Shipping: Estimated delivery time of 5-10 business days, free shipping available on all orders above 15 Euros.

Shipping costs will be calculated and displayed at checkout based on your location.

3. Processing Time

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. You will be notified if there is any significant delay in processing your order.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment. Please allow up to 24 hours for the tracking information to update.

5. Delivery Times

Delivery times are estimated and may vary based on your location. The estimated delivery window will be provided at checkout. Please note that delays may occur due to unforeseen circumstances (e.g., customs processing, weather conditions).

6. International Shipping

For international orders, customers may be responsible for customs duties, taxes, or other fees upon delivery. Please check with your local customs office for more details on these potential charges.

7. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or local regulations. You will be notified during checkout if any items in your cart are not eligible for shipping to your location.

8. Lost or Damaged Items

If your order is damaged or lost during transit, please contact our support team at Hello@berflow.com within 14 days of delivery (or the expected delivery date). We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

9. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at Hello@berflow.com. Changes or cancellations cannot be made once the order has been processed and shipped.

Contact Us
If you have any questions about our shipping policy, please reach out to us at Hello@berflow.com or +41 78 234 54 20. We’re happy to help!