Return & Refund Policy

 

At Berflow.com, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a 30-day refund policy, subject to the following terms:

1. Eligibility for Refund
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, damaged, or altered will not be accepted.

2. How to Request a Refund
To initiate a refund, please contact our customer service team at Hello@berflow.com within 30 days of receiving your order. Please provide your order number and the reason for the refund request.

3. Return Shipping
If your return is approved, we will provide you with the return instructions. Please note that you are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Processing Your Refund
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 17 business days. Please note that processing times may vary depending on your bank or payment provider.

5. Non-Refundable Items
Certain items are non-refundable, including:
– Gift cards
– Downloadable software products
– Personalized or custom-made items

6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, first check with your bank or credit card company as processing times can vary. If you’ve done this and still have not received your refund, please contact us at Hello@berflow.com.

For any further assistance, feel free to reach out to our support team at Hello@berflow.com.